1. A BRIEF HISTORY
1.1 From antiquity to the Middle Ages
1.2 The start of the hotel industry
1.3 In the nineteenth century, hotels take over the town
1.4 The twentieth century: the age of prosperity
1.5 Hotels for business people
1.6 The third hotel industry boom
1.7 The nineties: technology starts to make an impact
1. A BRIEF HISTORY
1.1 From antiquity to the Middle Ages
1.2 The start of the hotel industry
1.3 In the nineteenth century, hotels take over the town
1.4 The twentieth century: the age of prosperity
1.5 Hotels for business people
1.6 The third hotel industry boom
1.7 The nineties: technology starts to make an impact
2. THE HOTEL MARKET
2.1 Volume of the hotel market
2.2 Characteristics of the hotel market
2.3 How hotels differ from other types of buildings
2.4 Who comes to the hotel?
2.5 The origin of hotel guests in Europe2. THE HOTEL MARKET
2.1 Volume of the hotel market
2.2 Characteristics of the hotel market
2.3 How hotels differ from other types of buildings
2.4 Who comes to the hotel?
2.5 The origin of hotel guests in Europe
3. THE HOTEL, ITS ROLE AND THE MANAGER'S
VIEWPOINT
3.1. Hotels defined
3.2 The three spatial components of the hotel
3.3 The various services provided by the hotel
3.4 The hotel from an architectural point of view
3.5 The manager's point of view
3.6 Estimated life cycles of common equipment3. THE HOTEL, ITS ROLE AND THE MANAGER'S
VIEWPOINT
3.1. Hotels defined
3.2 The three spatial components of the hotel
3.3 The various services provided by the hotel
3.4 The hotel from an architectural point of view
3.5 The manager's point of view
3.6 Estimated life cycles of common equipment
4. THE GUEST’S POINT OF VIEW: HIS EXPERIENCE
OF THE RECEPTION DESK
4.1 Booking a hotel room
4.2 The arrival at the hotel
4.3 The front desk reception
5. SPECIFICATION OF THE TECHNICAL NEEDS OF THE
HOTEL, SELECTING THE SYSTEM
5.1 Choosing the integrated Building Management System (BMS) for the hotel
5.2 Fundamental criteria for systematic consideration when choosing a Building Management
System
5.3 Selecting the system and making the final decision
5.4 The various activities necessary for setting up a BMS in a hotel
5.5 Why the BMS in a hotel could fail5. SPECIFICATION OF THE TECHNICAL NEEDS OF THE
HOTEL, SELECTING THE SYSTEM
5.1 Choosing the integrated Building Management System (BMS) for the hotel
5.2 Fundamental criteria for systematic consideration when choosing a Building Management
System
5.3 Selecting the system and making the final decision
5.4 The various activities necessary for setting up a BMS in a hotel
5.5 Why the BMS in a hotel could fail
6. THE DIFFERENT TYPES OF COMFORT
6.1 Thermal comfort
6.2 Olfactory comfort
6.3 Technical comfort
6.4 Economic comfort6. THE DIFFERENT TYPES OF COMFORT
6.1 Thermal comfort
6.2 Olfactory comfort
6.3 Technical comfort
6.4 Economic comfort
7. AIR QUALITY, HOTEL QUALITY
7.1 The fundamental principle: demand-controlled ventilation
7.2 Installation of an air quality control system
7.3 Healthy and unhealthy (sick) buildings
7.3 Well-being thanks to the addition of olfactory stimulants to the air7. AIR QUALITY, HOTEL QUALITY
7.1 The fundamental principle: demand-controlled ventilation
7.2 Installation of an air quality control system
7.3 Healthy and unhealthy (sick) buildings
7.3 Well-being thanks to the addition of olfactory stimulants to the air
8. THE EVOLUTION OF TECHNICAL BUILDING MANAGEMENT
IN THE PAST 30 YEARS
8.1 The early stages
8.2 The appearance of microprocessors
8.3 Central building management becomes popular in hotels
8.4 Room control evolves
8.5 Systems which communicate
8.6 Building management reaches the room
8.7 Integrated room management (RMS)
8.8 Management possibilities for the guest room and the hotel as a whole
8.9 An illustration of integrated technical hotel management
8.10 Integrated systems: the high point of hotel management technology
8.11 An inseparable pair: RMS (Room Management System) and BMS (Building Management
System)
8.12 Summary of the evolution of building management in hotels8. THE EVOLUTION OF TECHNICAL BUILDING MANAGEMENT
IN THE PAST 30 YEARS
8.1 The early stages
8.2 The appearance of microprocessors
8.3 Central building management becomes popular in hotels
8.4 Room control evolves
8.5 Systems which communicate
8.6 Building management reaches the room
8.7 Integrated room management (RMS)
8.8 Management possibilities for the guest room and the hotel as a whole
8.9 An illustration of integrated technical hotel management
8.10 Integrated systems: the high point of hotel management technology
8.11 An inseparable pair: RMS (Room Management System) and BMS (Building Management
System)
8.12 Summary of the evolution of building management in hotels
9. ENERGY COSTS
9.1 The hotel as a major energy consumer
9.2 The distribution of energy costs in a hotel
9.3 Annual energy costs per room in various regions of the world and in Europe
9.4 Annual operating and maintenance costs per room
9.5 Energy costs compared to other hotel expenses9. ENERGY COSTS
9.1 The hotel as a major energy consumer
9.2 The distribution of energy costs in a hotel
9.3 Annual energy costs per room in various regions of the world and in Europe
9.4 Annual operating and maintenance costs per room
9.5 Energy costs compared to other hotel expenses
10. SIMPLE WAYS OF FIGHTING EXCESSIVE ENERGY
EXPENSES
10.1 Heating and air conditioning
10.2 The lighting
10.3 Kitchens
10.4 The laundry
10.5 The building itself
10.6 Ongoing training of the personnel
10.7 Example of a simple energy-saving calculation applied to a 100-room hotel in Italy
10.8 Calculation of pay-back time ("Simple pay-back")
10. SIMPLE WAYS OF FIGHTING EXCESSIVE ENERGY
EXPENSES
10.1 Heating and air conditioning
10.2 The lighting
10.3 Kitchens
10.4 The laundry
10.5 The building itself
10.6 Ongoing training of the personnel
10.7 Example of a simple energy-saving calculation applied to a 100-room hotel in Italy
10.8 Calculation of pay-back time ("Simple pay-back")
11. THE IDEAL HOTEL
12. PARTNERS FOR THE INTEGRATED HOTEL MANAGEMENT
SYSTEM (IHMS)
12.1 The need to co-ordinate information 12. PARTNERS FOR THE INTEGRATED HOTEL MANAGEMENT
SYSTEM (IHMS)
12.1 The need to co-ordinate information
13. THE GUEST ROOM
13.1 Thermo-technical comfort in the room
13.2 Thermal comfort: control of room temperature
13.3 Technical comfort in the guest room
13.4 Selection of the thermo-technical comfort level for the guest
13.5 Control of humidity in the guest room
13.6 Room temperature is the concern of both the hotelier and the guest
13.7 The special features of the hotel room, or what makes it different from an office13. THE GUEST ROOM
13.1 Thermo-technical comfort in the room
13.2 Thermal comfort: control of room temperature
13.3 Technical comfort in the guest room
13.4 Selection of the thermo-technical comfort level for the guest
13.5 Control of humidity in the guest room
13.6 Room temperature is the concern of both the hotelier and the guest
13.7 The special features of the hotel room, or what makes it different from an office
14. WHY IS COMFORT SOMETIMES ABSENT FROM THE
GUEST ROOM?
14.1 Static aspects
14.2 Dynamic aspects14. WHY IS COMFORT SOMETIMES ABSENT FROM THE
GUEST ROOM?
14.1 Static aspects
14.2 Dynamic aspects
15. INDISPENSABLE PRECAUTIONS FOR INTEGRATING
DIFFERENT SYSTEMS
15.1 Example of a successful Hotel Integrated Management System: The Jumeirah Beach Hotel
in Dubai 15. INDISPENSABLE PRECAUTIONS FOR INTEGRATING
DIFFERENT SYSTEMS
15.1 Example of a successful Hotel Integrated Management System: The Jumeirah Beach Hotel
in Dubai
16. TECHNICAL OPERATION OF HOTELS
16.1 Good hotel management requires co-ordination between the different services
16.2 The work which still needs to be done16. TECHNICAL OPERATION OF HOTELS
16.1 Good hotel management requires co-ordination between the different services
16.2 The work which still needs to be done
17. PERFORMANCE CONTRACTING
17.1 Definition
17.2 Guaranteed reduction of operating costs
17.3 Example of a set of measures deriving from a performance contract: The Golf Hotel
Stromberg, Germany17. PERFORMANCE CONTRACTING
17.1 Definition
17.2 Guaranteed reduction of operating costs
17.3 Example of a set of measures deriving from a performance contract: The Golf Hotel
Stromberg, Germany
18. FIRE PROTECTION IN HOTELS
18.1 The causes of fire in hotels
18.2 The places where fires most often break out
18.3 The principal components of a fire detection and prevention system
18.4 Planning fire protection systems in hotels
18.5 Choosing the fire system
18.6 Communication between the fire system and the BMS18. FIRE PROTECTION IN HOTELS
18.1 The causes of fire in hotels
18.2 The places where fires most often break out
18.3 The principal components of a fire detection and prevention system
18.4 Planning fire protection systems in hotels
18.5 Choosing the fire system
18.6 Communication between the fire system and the BMS
19. TECHNOLOGICAL EVOLUTION OF THE HOTEL INDUSTRY
CONCLUSION
GLOSSARY
ENERGY CONVERSION FACTORS
