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As director of the establishment, the general manager of the hotel has an operational budget which involves numerous costs. These particularly include the supply of water, fuel and electricity in particular, all of which are indispensable to the activities of the hotel. The energy they represent is vital for the production and maintenance of comfort, Heating, Ventilation, Air Conditioning, domestic hot water, lighting etc. I have suggested tools which will help those responsible to take wise decisions, based on an analysis of the potential profitability of their technical investments. The choice of a technical management system which is specially designed for hotels is the decisive factor which ensures that the manager's objectives will be met. I hope that I will have encouraged planning offices to incorporate the specific needs of hotels into their technical specifications. Hotels are different to other buildings. They have specific needs. The equipment and procedures suggested are intended to produce hotels which are safe, healthy and intelligent: buildings with a technical management system which allows effective operation and optimal returns at the same time. The main aim of the hotel's technical manager and his team is to co-ordinate all the technologies in the hotel harmoniously. The main aim of this book has therefore been to analyse the specific features of the hotel, and thus help the hotel manager to make the right choice for the best possible operation of his establishment. The Room Management System (RMS) with all its integrated functions is a key factor to guarantee customer satisfaction. The entire Integrated Hotel Management System (IHMS) is certainly the best way to improve the quality of life in the hotel. I sincerely hope that this book will help make every hotel run as efficiently as possible. |